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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I've purchased and refinanced homes with Pennymac & other lenders on multiple occasions. Working with Ivonne was by far the hardest transaction I have dealt with. No matter how much I tried to explain things to her and no matter how hard I tried to inform her of why I am requesting not to count my business income; she would not listen and will talk down to me. I feel that she is used to first time homebuyers and did not like that I was persistent with my questions/requests. I feel like she just kept reading from a script ins... read more
Tanairy did a great job communicating. However, PennyMac clearly has internal communication issues and poor internal loan processing or CRM software issues. Initial sales rep (NOT Tanairy) was attentive and diligent until we were locked in. He then became unresponsive, and we clearly got handed off to administrative staff. We were asked to submit documents that had previously been uploaded. Our income and other application details got lost along the way leading to a full stop of the process 60 days in. PennyMac also failed... read more
Best rates and awesome/personalized service.
Sharyl and her team was always available to address my concerns.
No thank you
Everyone was informative and help in every step of the way
Communication was good throughout the process and the documents and other expectations of me were communicated and my needs were met.
This was a super-smooth process that went faster than I expected.
Overall satisfaction
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,065 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.