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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process should assign just one rep. There were many times that I was contacted repeatedly and unneccessarily. It bacame confusing at times. Please fix this. PennyMac tends to OVER COMMUNICATE.
Ms Wiggins did great, the process itself was very easy, however I did have some questions/requests that were not answered, regarding debt payoffs for debt consolidation.
Communication was great, they never left me in the dark wondering what the next step was.
My lender issued closing cost credits in combination with a seamless, limited doc process that allowed me to remain with them in my biggest objective to refi my mortgage for a lower rate & payment - it has been the best experience- quick & easy
I would receive emails asking for particular items that weren’t needed and then I’d call because I couldn’t access them just to be told don’t worry about them. Very frustrating.
I was told mixed answer how our property title should be hold. First we were told the title cannot be hold under our family trust. Then it was okay, as a result we sent in the proper language for holding title under our family trust. But our request was ignored until it was too late, we were told, to hold it under our family trust. We were very disappointed how this matter was handled. No apology or any acknowledgment of your lack of actions.
Sandrea made it great
Thank you for an amazing experience. You guys were great.
As a first time home buyer some information was not communicated effectively. For example was not told that I could not write a personal check for closing cost. If I was told I had to obtain a cashier check I would of had one ready at closing and not have to scramble to get a wire transfer done. We had also explicitly stated at the start of the home loan process and numerous times through out the loan process we wanted to pay all closing costs, but when the final closing documents arrived the document said we had choose to ... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.