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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Smooth Transition
Very quick transaction. Much faster than I thought.
The process was easy. Everyone was very pleasant to work with. One recommendation would be to provide a clear expectation of clients on what they need to do a week before closing. I had to reach out to ask, not a big deal. But if it’s already laid out on the app would be helpful. Overall we are satisfied with the service and experience.
The people were great to work with
There was no communication from Mario. I had to repeatedly call to ask for clarification as to why the closing process took so long. He had no information when I called back. Other team members who answered the phone when I called looked into my file and were much more helpful in providing me with answers.
I was really unhappy with having to send a copy of a death certificate of my husband to have his name removed when he wasn't even on the loan the first time around. The notary had to come to my work twice.
Thanks for all your help!
Prifessional.
I would like copies of all my closing documents, or anything else with my signature. I asked you if I could get $30,000 at closing, that amount was agreed to, but I only received $28,000. Also, I was promised a lower payment of $1300. The old loan was $1611 but now my payment is $1758.08. While discussing the monthly payment, I stated that I pay my own taxes, HOA fees and insurance. Are these now wrapped into the monthly payment? All my bills have been paid by me consistently over the last 10 years. What does my paymen... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,108 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.