This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
1.- on long waiting time from some processes, a call/message to confirm the process was still moving would be appreciated. In some instances I was calling to ask for the status. 2.- I receive payment stubs in Spanish language since I work on a Mexico based company; on previous mortgage refinance, it was good enough with them and a call to my boss. This time I was requested several times to have them in English, I even involved the USA based office trying to solve that situation, that was stressful to me; fortunately it was r... read more
fast and friendly service
Johnathan P, who did our initial application was thorough and made our process simple. Laci our loan office did the same. However, there was a small hiccough because 2 email addresses were requested but this was eventually worked out by the technical department. There were duplication and what seemed to be scripted request for documents that were either previously sent or not necessary which added to the stress of a stressful situation. Glad to have Laci and Johnathan to smooth things over.
You made everything happen that needed to happen so our home refinance could go through! Because of this we are in a much stronger financial position now! Your team was awesome!! Thank you so much! Frank and Tracy
It’s just the worst in addition to what I said earlier I have heard nothing since signing my loan
Since I currently have a mortgage with PennyMac, I had to provide very little documentation to finalize my refinance.
lower interest = lower payment I'm happy
PennyMac team was great-they need an improved system for BostonNational to or a new title company as they were a challenge.
Fast and very easy process ! the Mac team made it very easy to get this done and communicated very well with me throughout the entire process Glad I made the decision to refi and continue on with Penny Mac in the future 😊
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.