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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The application started in Nov, we closed in January. No lag on my part, I submitted all requested docs immediately or in less than 24 hours. I completed a refi in Oct with another bank & end to end process only took 2 weeks.
Nothing at all
Quick and simple process.
I'm not great with the technology, perhaps a flattening of my learning curve would have helped.
Always answering the phone to provide clarity on requests and loan status. There was a glitch getting the paperwork to the notary and we missed our 1st closing date. I believe the problem was with the title company.
When I called I talked to a different person , that would give me a different answer, made the whole experience very stressful
Great experience overall. Only thing I didn't care for was the request for a letter stating a break in work history for my wife when she was in Grad school. I asked why it was required and no one could give me a reason. We have multiple loans through PennyMac and this seemed odd. We eventually just submitted the letter to keep the process moving but no one ever gave me a reason why it was needed.
Sara had such a great attitude and explained the process to me. She was also gracious and kind on the phone, and she epitomizes how customer service should be done. I am very happy that I closed the loan in time before rates went up!
From beginning to end it was such a pleasure to do business with a company like this. From my initial conversation with Courtney to Roderick to the closing it was fast, efficient, and easy. Zero stress. Thank you!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,525 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.