PENNYMAC

Brandon W. 

on Birdeye

4 years ago

Tanairy was a two second phone call away through the eternity of my loan process. With a great attitude and willingness to answer questions she made my refinancing a breeze. 

Clarence C. 

on Birdeye

4 years ago

Thank you for being so inspiring during the time we were doing business together. God bless you all 

Jacqueline C. 

on Birdeye

4 years ago

Everything went well I just wish I could contact my loan agent directly. 

ARTHUR L. 

on Birdeye

4 years ago

I have no idea who Natalie Cianci is. I attempted to email this person and the email was bad. I’m assuming it was automated. I had a good experience from the refinance process. I wasn’t planning on giving some person an evaluation that I never spoke or worked with. After a continued email bombardment I decided to give an evaluation. If the name of the team was correct or clear about who I worked with I would gladly give an excellent evaluation. 

Thomas F. 

on Birdeye

4 years ago

Forms were missing that concerned my wife and I to the thoroughness of the signing. 

Marilyn A. 

on Birdeye

4 years ago

The service was great from start to finish, Thank you 

Lareina G. 

on Birdeye

4 years ago

I never even spoke to Savannah. After several attempts of emailing Connor and not hearing back she did leave me a message but she is not the person I spoke to when I called back and by then I had figured it out. I wasn’t even told by Connor I would get several emails asking for additional info or anything. He should have had an out of office on his email because over a week went by until he finally responded with a call. Super frustrating and we had zero customer service after the first phone call with him to get the loan st... read more

Daniel Garza I. 

on Birdeye

4 years ago

Thank you, great job 

Curtis M. 

on Birdeye

4 years ago

Slow responses, duplicate requests, it's clear employees handle many customers at once.