PENNYMAC

RUBEN H. 

on Birdeye

4 years ago

🌟🌟🌟🌟🌟Thank you, all was good. Went well mild miscommunication regarding signing but it was cleared up easily resolved we are satisfied thank you for your rapid through efforts 

Derek R. 

on Birdeye

4 years ago

The experience was great and everything went well and definitely appreciate your help. 

Hershel Rollins J. 

on Birdeye

4 years ago

5 star I really appreciate all the help 

Michelle E. 

on Birdeye

4 years ago

It was quick and painless. 

Barry C. 

on Birdeye

4 years ago

quick and easy 

Armando N. 

on Birdeye

4 years ago

Poor communication and no follow on questions I had for my processor. Very high% of the time my processor was not available and not returning my calls . I had to keep repeating my concerns to other processors. 

Marie B. 

on Birdeye

4 years ago

There were some confusions on information communicated to me. Information from different persons who answer my phone calls when I call regarding some inquiry. One frustrating circumstance was when I was told the loan amount was changed including the reason why as well as the closing cost amount. Please review all recorded phone conversations to better understand what we have experienced. Christine and Sipan both were helpful and the updates and explanations were adequate. 

Constance L. 

on Birdeye

4 years ago

Too slow and too many hoops to jump through more than once. Poor communication. Name spelled incorrectly even though the correct spelling had been provided more than one time. 

MARK L. 

on Birdeye

4 years ago

Basically our teams point person was always available to us and Annie always answered our questions in our language so my wife and I could understand . Annie had a gray supporting team who also helped. Darius also gets a shout out for spending so much time exposing the loan to us at the beginning of the process. Management should be very proud to have these people on its staff.