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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Most helpful in answering questions and any other topics. Great working experience.
The specific name in this question, I'm not sure which individual this is, I've spoken to several, so my ratings are of the process in general and the inability of most to answer questions when asked.
Delightful to work with
better communication, clarity of what was being requested, accurate timelines and intercommunication between all involved parties at PennyMac. Our loan was almost denied and no one communicated that message to us.
While Belinda was very kind and pleasant to speak with, I often felt like she wasn’t sure what was going on. She often misspoke, correcting herself multiple times in a conversation, could not give me straight answers, and a few times she told me she would contact me before the end of her shift and never did. I was asked for the same documents multiple times. I had the documents that were requested of me submitted at least 3 weeks prior to closing, but was informed less than 48 hours from closing that I needed to provide addi... read more
Prompt and great service
She is nice and understanding..clearly explanation
Better Communication, updates on progress or lack there of. Nancy Shead a very lackadaisical attitude.
The representative Cindy Crouse and the MacTeam provided excellent customer service. Cindy made us feel at ease through the entire process by always keeping us informed with a weekly call. I could always see her smile with such a positive and upbeat attitude. Cindy and the team were always so responsive to all of our questions and concerns, which help to make the process less stressful. Hats off to Penny Mac!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,238 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.