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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The refinance process was very smooth and easy. Everyone I dealt with was very helpful and pleasant to work with.
Pennymac is very reliable and helpful. They have phone availability and you speak to people here in America. They have helped through multiple financial situations, both of which were resolved. For me, they have been a good company and I recommend them.
Communication
I feel like the communication could be worked on. Especially when you’re dealing with customers who live in different time zones. We also got requests for things on a Friday night two Business days before we were closing, and that added onto an extreme amount of stress especially when I was unable to get a hold of anybody over the weekend. Even though you guys were open on the weekends. Overall I would say my experience with this process had really great stress free moments, but had more stressful moments than I would’ve l... read more
My refinance was very easy from beginning to end. Not much time waiting to talk to people. Documents were easy to upload. Good experience.
Quick process, tried to help me fully understand and kept in contact as needed
Darcel was great!! I would highly recommend her!
Amanda worked hard to get us funded in December so we wouldn’t have to make our December payment. Everything worked out the way it was supposed to.
Professional, courteous, and answered all my questions with patience and made sure I understood the whole process. He was a pleasure to work with!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,548 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.