This profile has been claimed by the business owner or representative.
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
none
Communication! I received zero unless I reached out and literally stalked the person I was trying to reach because even then I wouldn’t get a return call. One day I spent escalating to every manager possible until I finally got the right one.
The reason I gave it a great is because of Jasmine Elliott, there were issues that were quite frustrating but Jasmine was there to coach us and assist in my needs and questions. I didn't really understand the document system but it was because as I understood it, the portal was not allowing us to proceed so we needed help on that. Your customer service people are really patient and competent. I believe Marco was one of them, great guy...we are older people and not real savvy on computers.
Communication and time frame and auto generated email keeps on asking same documents like literally 20 times and also status of loan
I feel that Jasmine deserve a raise in pay! She really keep me informed step by step and that is the way it happened. If I called her she answered in a timely manner. Thank you again! Thank to you PennyMac for hiring her!!!
Penny Mac Helped us get the Lowest possible rate on our refinance. I am tankful for the teams communication to get us all the way through the process in a timely manner!
Convenient Quick
Simplicity, only thing I would of liked was a weekly update. Went a few weeks hearing nothing. Other than that, great job!
Only one little hiccup and it was taken care of.
PENNYMAC has a 4.4 star rating with 48,177 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.