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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,177 reviews
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Matthew C.'s profile image
Matthew C. 
4 years ago

none 

Rachel F.'s profile image
Rachel F. 
4 years ago

Communication! I received zero unless I reached out and literally stalked the person I was trying to reach because even then I wouldn’t get a return call. One day I spent escalating to every manager possible until I finally got the right one. 

Jerry W.'s profile image
Jerry W. 
4 years ago

The reason I gave it a great is because of Jasmine Elliott, there were issues that were quite frustrating but Jasmine was there to coach us and assist in my needs and questions. I didn't really understand the document system but it was because as I understood it, the portal was not allowing us to proceed so we needed help on that. Your customer service people are really patient and competent. I believe Marco was one of them, great guy...we are older people and not real savvy on computers. 

Dileshkumar Y.'s profile image
Dileshkumar Y. 
4 years ago

Communication and time frame and auto generated email keeps on asking same documents like literally 20 times and also status of loan 

Tammy H.'s profile image
Tammy H. 
4 years ago

I feel that Jasmine deserve a raise in pay! She really keep me informed step by step and that is the way it happened. If I called her she answered in a timely manner. Thank you again! Thank to you PennyMac for hiring her!!! 

Rachel B.'s profile image
Rachel B. 
4 years ago

Penny Mac Helped us get the Lowest possible rate on our refinance. I am tankful for the teams communication to get us all the way through the process in a timely manner!  

SHAKEYLLA A.'s profile image
SHAKEYLLA A. 
4 years ago

Convenient Quick 

Brandon P.'s profile image
Brandon P. 
4 years ago

Simplicity, only thing I would of liked was a weekly update. Went a few weeks hearing nothing. Other than that, great job! 

EUGENE F.'s profile image
EUGENE F. 
4 years ago

Only one little hiccup and it was taken care of. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,177 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.