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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Despite the length of time to close this loan I thought the origination process was well done. Jasmin, She gave me great customer service, answered my question on the delay honestly, In the processing role she did her job correctly despite the circumstances within the Mortgage industry at this point in time
Had a very great experience
I was not pleased at all with last aspects of the process. information at the last step prior to the actual closing were poorly communicated. There appeared to be some confusion about an additional item needed. After contacting Mr. Becks and finding out that there was an internal mistake which he was not aware and resulted in having to reschedule the closing. In addition it seemed like the total process took much longer than initially stated. In fact it required an extension of time.
The loan process from the very beginning to closing was smooth and cleancut! Closed early even with Thanksgiving holiday in between.
I’m so frustrated of this whole transaction which took us over four months to wrap up. I can write for hours but long story short, this was the most difficult and unpleasant experience of my whole life dealing with such unprofessional fellows who know nothing about basics of mortgage industry. Lack of communication!!!! was the most important one.
The timeline was longer than stated and same documents were requested more than once. New documents were needed because the timing was longer than expected.
N/A
With today's technology and mobility, it wasn't too big of an issue, but during the refinance process we shared with our loan representatives certain dates we would be out of town so we could schedule a time to sign closing documents at our home. It turned out that we ended up signing closing documents while we were visiting our son and his family in a different part of the country. The signing went quickly, but we ended up having to work our schedule around time we had planned for our family.
My representative Vonye was great and very personable as well as knowledgeable. She was also super helpful with any questions I had every time!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,616 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.