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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The entire process was done in a professional manner.
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Great communication and timely handling
Not sure who my loan person actually was. I would call Rob but someone else would pick up or voicemail for someone other than Rob. The only person that was consistent and responded to me was John F. I believe he was the loan originator. Once I finally spoke with Rob he was helpful but that was not several weeks into the loan process. My sister is considering a refi or purchase but Im on the fence regarding recommending Penny Mac. Thank you.
Not being computer savey they helped me in other ways through the process.
It was easy doing the refinance with PennyMac since I already had an existing loan. They sent a notary to my home to sign the closing papers, so that was an added plus!
The process took a little longer than it should, but they were really great at communicating and everything went really smooth.
better and more timely communication
I was very frustrated that I was asked for bank statements and pay stubs 3 or 4 times. Also very upset that my credit report also had to be pulled 3 to 4 times! I would have appreciated being updated more during the process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,618 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.