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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Smooth refinance
Great rates. Friendly service. Only drawback was same documents requested multiple times and delayed response to questions due to large volume of loans being processed. Overall, process was clear and professional.
Customer service was great. Agent was very knowledgeable, courteous, and patient with all the questions I asked. Great experience and will definitely recommend PennyMac to my friends and family.
Thanks for everything!
Performed a ReFi with them and overall happy with the outcome. The customer service was great. The new interest rate and monthly payment is great. The only thing that they need to improve with is the information on the portal. It seems to be lagging. They kept requesting docs that I had already uploaded. Or, the latest documents for me to sign are not the latest. Notary came to our house and closing was smooth.
Sandra was very helpful.
The time it took to refinance was ridiculous!
Inability to communicate with the requisite personnel to get clarity on preceding steps. I felt I was given the run around; I was promised return calls and received zero follow-up. The process has taken so long that I am receiving calls from the collections department because I changed my auto drafts to coincide with the new loan. I am very disappointed with Penny at this point. If my issue is not resolved within 24 hours I am going to void the contract.
Returned calls ASAP. Friendly and efficient
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,198 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.