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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
I had the worst experience until I started working with Jelani Keller all the pennymac reps told me they could not do a loan for me. This loan took about 4 months to close and that’s I unacceptable. Then I had to email about 5 times to request a closing date. Finally I requested to pay done my rate 4 days before closing and I was told they would make the change and I would have to pay $1100 for the rate but down and that did not happen. So over all I feel pennymac reps are dishonest. Not pleased
Better communication, one point of contact, better response time, contact information provided, a working and user-friendly portal, accurate documents, the list goes on and on- honestly one of the worst experiences with a business ever and very scary considering the large amount of money involved.
Over all a fair experience. Our goal was met we lowered our intrest rate and are saving $35,000. In interest. However i think more communication would have been a plus. The automation system at PennyMac is very stressful when you are wanting to talk with a person about your loan.
Icenia was very helpful during this process!
Most of the document requests were clear.
I asked about my refinance and if there were any issues with having a contractor build via Ygrene and and I was told no issues which resulted in the first try of Refi being pulled back. Additionally I asked Pennymac to pay for my new insurance policy after the first Refi was pulled back and was told no problem (this happen 3x) only to find out my payment was never sent which resulted in my policy being canceled and a premium to renew. Shitty service all around
Very quick turnaround. Thanks for your help in making this process painless.
Went well
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PENNYMAC has a 4.5 star rating with 48,586 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.