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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,599 reviews
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LUCKY A.'s profile image
LUCKY A. 
on Birdeye

3 years ago

PennyMac has always made my buying a house and refinancing very easy from the beginning. Everybody involved were very friendly, patient and cordial. Most importantly they made sure I received every benefit that I can get to make it less stressful for me to pay my mortgage. Thank you all. Lucky Alozie 

David G.'s profile image
David G. 
on Birdeye

3 years ago

It was not Peter's fault. I had four scheduled closing dates...apparently the first three sets of documents were sent to the wrong title company. It was very frustrating for me, the closer, and Peter. First closing was Oct 30 and finally closed on Nov 20. Something is badly broken in your processes  

CYNTHIA D.'s profile image
CYNTHIA D. 
on Birdeye

3 years ago

I’ve been with Pennnymac for years and have refinanced my loan twice. Their rates are great and the customer service is the best. I highly recommend them. 

Mickey M.'s profile image
Mickey M. 
on Birdeye

3 years ago

Excellent service. Prompt, courteous and helpful with all information needed. 

Daniel S.'s profile image
Daniel S. 
on Birdeye

3 years ago

It is very unpleasant to work with a company that discriminants against veterans. I found PennyMac to be disgusting. Late to every single appointment, rescheduling's, wrong information, it was absolutely terrible. 

TYLER W.'s profile image
TYLER W. 
on Birdeye

3 years ago

Barbara was great. Always returned calls/messages within reasonable time. Due to the boom in refinance demand it took longer that I thought but out of her control so no hard feelings. 

TAMILYN D.'s profile image
TAMILYN D. 
on Birdeye

3 years ago

Thanks for making our refinance fast and easy! 

RANDALL J.'s profile image
RANDALL J. 
on Birdeye

3 years ago

Great service from start to finish! 

JAMES H.'s profile image
JAMES H. 
on Birdeye

3 years ago

The entire refinance process was personable and professional. All contacts were friendly and helpful. Excellent service and we thank you . Rusty and Terri 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,599 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.