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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Went according to plan
We were able to close 3 days early which made it possible to move in before Thanksgiving. Sharyl did everything possible to help us get closed and funded. Thank you for everything you did. Well done
It was a smooth process and it went very quickly
We had a quick, easy experience with PennyMac and our processor, Sheryl, was very knowledgeable and helpful.
What made it great was that most of my work was done on-line. What wasn't great was the lack of communication. I went weeks without knowing what was happening; where my Loan was in the Process. I emailed "mymacteam" a couple times without getting an answer. I attributed it to lack of employees due to Covid-19.
Communication was slow and sent through email, web portal and phone calls. Would have preferred one method of communication, rather than a mix of all. Closing was slow and we made several inquiries on why our credit was pulled more than 5 times and still no answer nor resolution.
When I have to spend a MINIMUM of 2.5 hours on the phone just to get ahold of ANYONE that could help or answer my questions it’s just absurd. Your call back phone answering system is worthless, you MUST provide all clients with direct connect phone numbers. The only two people I was EVER able to get ahold of was Joshua leatherman and Juan Soto. Your company clearly exceeded the original time frame we were supposed to close by, and I had to fight, calling almost everyday just to try to keep my re
The entire process was very simple and easy to complete.
This was a very simple process. Michelle was great and everything went smoothly. Thank you!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,623 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.