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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was a pleasure working with Kim Hong and Brianna Koke on my application. The process was very smooth and stress free. Highly recommended!!
Seemless. Everything was explained to me and simple. Nancy took good care of me as well.
Both Samson and Nancy were great to work with. I know this time is very busy but they always responded promptly and were able to answer my questions. Nancy helped to expedite our process due to family illnesses and this took a great deal of stress and anxiety away for me so that I could put my energies where needed. God Bless you Nancy for your caring and quick handling of our loan! This has been a truly great customer experience and in my opinion the top one of my life. Nancy is a gem!
Even with the high volume of purchases and refinances, I think the closing process took too long (10 weeks). I also did not feel that the communication was adequate between the different parts of PennyMac that were involved in the process.
My'Esha Allen performed a fine job keeping us informed about all documents and information needed to keep the process moving along. All voice mails that I had to leave were promptly responded to mostly by phone contact. I would rate the service at 5 stars.
I was sold from the very first conversation I had with him!
Deion was great to work with. He was timely in his responses and made me feel comfortable with the process. Thank you!
The closing disclosures or rather the explanation by the customer service representative did not accurately calculate the cash to close. It was stated I won’t have any closing costs. Then at closing I had $223 to pay versus receipt of funds which is what I was led to believe. Additionally the escrow calculation at closing has both homeowners insurance and taxes. Previously for our other loan only taxes were included in our escrow as we pay our home owners insurance separately.
Great smooth experience. All documents and timeframe were clearly explained. Great staff
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,599 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.