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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Easy process and great customer service
Very good experience, would not say great, Earl an Laurin were excellent to work with. They answered questions and explained the process very well. Overall the process could have been more timely. As we were already PennyMac customers this didn’t seem to be taken into consideration for the approval process. Document request could be improved, at one instance we were not aware of document request in the queue awaiting our action, thus delay? The closing process went very well.
Be truthful upfront on how long it takes to close the loan.
Very slow, and not very responsive or communicative.
NA
Just the length of time it took is more than reasonable, otherwise it was fantastic experience.
All in all every thing went good Brent was very good at his job. Thank you Brent.
The refinancing process was easy and painless.
The emails for document requests were not clear. Some of the emails did not require any document request, but the message would still say a document is needed. The text of each email should be customized to the purpose of the email.
PENNYMAC has a 4.5 star rating with 48,599 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.