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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience was great. I am not computer literate and the whole team made it so easy. I really appreciate all of you taking the time and being very patient Thank you again The Pachecos
The process from start to finish was flawless and very easy. I am very pleased.
The service and all the topics were cleared and I am very satisfied with the entire process.
It is great because I didn’t have to refinance with another bank. PennyMac was able to help me according to my needs. I’m grateful I’m still with PennyMac for 7 years!
Lack of timely and accurate communication. Closing got postponed several times due to errors from PennyMac underwriting.
Erica was certainly friendly and I am not sure whose fault this falls on, but the overall process took 14 weeks which is way too long in my opinion, not to mention I was refinancing with my SAME lender. I’ve had PennyMac for the past 5 years. Also, documents were requested of me 2, and sometimes 3 times which was beyond annoying. Overall, this was a fairly frustrating process.
Sharyl can continue to work on her communication skills to improve for future clients. Sharyl often came across as hurrying me off the phone without explaining the process, what was needed, using common language instead of loan jargon or at least explaining the jargon she is using for someone new to the home loan process, and attempting to seem friendlier.
Thank you for contacting me on lowing my mortgage payments, close to retirement, extra money!
It was great!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,625 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.