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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was expecting a 2 month delay on my first payment. The document from the notary came a week after I was scheduled without any call or explanation. I call your offitto ask about that and never got a call back.
Everything went smooth and as expected. The total closing cost was a little surprising..
Elizabeth Jennings was GREAT and was available anytime I had a question. I highly recommend Pennymac to anyone who needs a home loan or to refinance. The refinance went smoothly and quickly.
Had to provide multiple documents twice. From one point I told them acknowledge receipt of everything I sent them. I didn't think I could provide a bank statement showing earnest money withdraw so I said I could get a signed memo from the bank. Was told that should work, however I was able to get statement but still asked for the memo that I recommended. Lastly, I changed my insurance about 3 weeks prior to closing and let them know, they never gave to title Co and closing docs were wrong.
I had a great experience working with your team
You need to teach your team how to read and understand a closing statement and also that there is no escrow and how to derive and double check the calculation of the loan amount.
Everyone I worked with from the first phone call to closing were friendly, professional and up front about what to expect during the entire process. When I had questions the folks I worked with were quick to respond and provide accurate information.
Kelsey and the team were phenomenal, cant thank them enough!
Any response to any of my messages or emails asking for updates and my utter disappointment and dissatisfaction with the company would have been appreciated. One person of the multiple I reached out to actually returned my calls. I tried writing here all of the things that went wrong and ran out of space. I had 4 closings scheduled. Only one of them was cancelled. The other 2 was radio silence. No call. No show. Very unprofessional. Wishing i used another company for my refinancing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,609 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.