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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great customer service and everything clear
I was solicited by my current lender PennyMac while processing a refinance, they said they could beat the deal I was working with and they did. They also processed the loan very quickly.
This is our 4th mortgage w/PennyMac. Our 1st application (Jul 14) got lost. 2nd App on Jul 31 took until Oct 22 to close. Absolutely unacceptable. Escrow Dept messed up Property Tax (I'm 100% VA Disabled and submitted documentation 4 times showing I don't pay Property taxes). Closing docs continued in error, requiring 12-months property tax in escrow. Blen was fantastic in her efforts to correct and expedite the application. Engaged Craig Wood to finally move to closing.
I wanted to stay with my current lender and thought the whole process will go smooth, but I was wrong. Red flags were ignored. Other departments not communicating with each other. The whole process took too long costing me more unnecessary payments going to interest Blen Alemu was very helpful and provided great customer service
Felt like I was passed off to 3 different people and asked for the exact same information multiple times
Today is 27 October 2020. I closed on 21 October and my loan was funded on 26 October, but I still have not received my cash out. This is totally unsat.
I was frustrated throughout this process. The re-fi process started on July 2nd and closed on October 20. That took far more time than anticipated. We ran into simple issues with document uploads that Ashley couldn't troubleshoot at all. I'm pretty sure I know how to upload a document, but she made me feel like an idiot when we ran into technical issues and offered zero assistance, so it was on me to figure out. Which I did.
Rachel Harris made it great! She had such a pleasant and helpful attitude. I really appreciated having her to guide me through the process.
Every email or call was returned within 24 hours. Every question was answered, and it never seemed we were annoying out loan advisor. Overall, everything was great!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,236 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.