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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service. Rashaunda answered my questions on a timely manner and kept me informed of the process.
When calling your loan center my calls were not answered, disconnected or passed around never getting to the right person. I've sent two emails to Kyle that have not been answered. I recieved a email from Penny Mac about a $1100 origination fee discount. It's been two weeks and no response. During the loan process questions got answered. After the loan closed it appears they don't really care about the people that keep you in business. Very disappointing.
Kami Weber was excellent and her response time was great. Bot she and Moe were great to work with. I got what I needed when I needed it.
The process did not require much work from me.
Easy to work with
What made my experience GREAT was the frequency of communication from Carmelita and the pleasant interactions throughout the process. Carmelita was knowledgeable and very helpful in getting everything in order to make a smooth transaction. I would highly recommend PennyMac and I appreciate Carmelita's professionalism to complete our loan!
This was a streamline refinance that took 5 months to close. If I had been a reasonable explanation for the long time frame it may have been different. I was told from the beginning it would be about 45 days to close. I was told by the originator and the processor that the long escrow was due to the fact that it was taking a long time getting the subordination document from OneAZ. I spoke with OneAZ and I know that the document was prepared and returned to PennyMac early in the escrow.
Very easy loan process.....would suggest you allow one to see what they have downloaded on on your portal....portal did not provide (or at least it wasn't very clear) the updated status of loan process
Very professional and helpful.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,608 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.