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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Easy, seamless experience. Thank you
It wasn't always clear by the emails if documents or signatures were being requested. The closing cost from what was initially quoted to final changed by nearly $1,000.00 which was unexpected. Instead of receiving +- $670 on closing I ended up paying over $400.
My experience with my refi was “painful”. It took almost 8 months! My documents were requested multiple times. My closing was schedule three times before completion. They requested permission to pull my credit report a second time. Before I could respond to their request the report was already pulled. When I asked why calls were not returned as promised I was told well we are very busy. If this was not enough I saw my closing documents at Closing....never received them before hand!
Tameka was great. Very responsive.
I was with PennyMac before the refinance and never had a problem. The service was always great when I called anything I needed was answered quickly and accurately. So I refinanced with PennyMac with out even looking into any other companies. I have several friend who knew I was refinancing now when they ask me about it. I said great do it, just don't use Penny Mac. The communication was terrible. The stuff they told me in the beginning was completely wrong, and fees were added.
PennyMac loan representatives were helpful in explaining the documents needed for our refinancing. Overall, it was a very good experience.
The process with PennyMac was straightforward, transparent, and easy to follow. The terms of the loan were very good, and there were no surprises or hidden fees.
We understand that with the Covid situation and staff working from home it was , to say the least, cumbersome. It seems to us that with frequent phone calls questions would have been answered and aggravation reduced and process speeded up. Another source of aggravation was the you change contacts without notice moving form loan officer to processors to closing staff without introduction or notification causing additional confusion. This process stated in August and concluded in Nov!
The whole process went smoothly and everyone that helped us was friendly and professional. I’d definitely recommend Them to a friend.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,608 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.