This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was a good experience with the only downside being how long it took. That was due to the low rates and COVID not the company.
PennyMac has serious communication problems that could be easily addressed by updating “notes” in customers’ files. Every time I would upload a file, I would receive emails and phone calls asking for that same file to be uploaded. Throughout the six month process, I received phone calls asking me if I was interested in refinancing. We were supposed to close four separate times and when we didn’t, we had to upload the same documents again and again.
Very quick and efficient
Great job, great communication.
Communication was great, but it took forever, the process started in May, closed in mid October, at that point the agent should have checked for a lower rate. Emeldo was great throughout everything but PennyMac has too many hoops to jump through and too many forms were repeated literally every month. The notary company used was also unorganized.
Virtually effortless refi process.
The process was smooth, the closing date was as expected. The funding was confirmed quickly after signing the documents.
except for Blen Alemu everyone just gave us the run around. We were told many times that thet had all the naccesary papers. Then aaafter not hearing from you. I contacted you to be informed that they needed such and such. This happened several times. I am so glad Blen Alemu got involved, because she made things happen.
Excellent, smooth, and very easy process! Highly recommend!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,236 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.