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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was told there would be no out of pocket closing costs, there were. I was told not to pay the October payment, then collections started calling. I made the payment and called CS who told me I should NOT have paid that payment. There was nothing they could do to return that payment AND a $60.00 LATE FEE. I was not told how to pay my closing costs ahead of closing. I asked when the website would be correctly updated to which I have not yet received a response.
The process took months longer because a basic document was requested from the appraisal company. That was ready days after the request was submitted. However; It was not communicated and no one followed up. By the time your agents received the document everything had expired. A new appraisal, Credit report, income document and title was needed. We basically had to start from the beginning. Which made the process take a lot longer than necessary. Started in June and closed in October..
Very clear and straightforward process with clear instructions and great service help
This experience I would rate a 6 during this particular process . Communication is important; however, having correct and good communication skills is KEY. During this loan process, I found this was lacking and made the process a little frustrating at times, as feedback, status and confirmation to questions was often delayed, overlooked, or not answered and timing was critical. Overall, I am pleased with PennyMac. This experience would not deter me from referring family/friends.
From the firsts talks the process was clear after a couple of questions from my side; I feel comfortable with my decision to run the refinance of my house with PennyMac; I had two other proposals but I declined them because of the confidence with PennyMac after these past years.
Missed deadlines, slow communication, redundancy, several points of contact requesting different documents. It was more difficult to refinance than it was to secure the original loan. In the end, we're very thankful we closed the loan, but please know, we do not intend to seek any future mortgage lending through PennyMac. There is no excuse for the incompetence of the professionals or the lack of organization in what should be a standard process.
It was very easy to follow the loan process through the online portal. And when I did have questions it was easy to get a quick response. I was offered a very competitive rate and closed quickly and hassle free.
Overall for me it was an OKAY process. Thanks to PennyMac. There were inaccurate information that was relayed to me. Information that are confusing and was never explained well. I feel answers were generic. The response time was slow. There was a miscommunication between the application loan officer and the Mac Team about pulling my credit with the 3 credit bureau.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.