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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We had a great experience with PennyMac. They where always there when I needed a question answered. Every process of the loan went well. There was a small hold up on closing day, but we were still able to close the same day. Everyone I spoke with along the way had great customer service and was more than happy to help!
I felt my loan officer wasn't very engaged when I would call asking questions. I felt that by calling every 10 days if I hadn't heard anything that I was inconveniencing her. I thought Dino was very pleasant, but misleading when he said how easy this process was going to be. If I had to redo my refi, I would consider going to another institution. I also felt abandoned on the day of my closing. I had problems and no one was available to assist. My loan officer made me feel like unimportant.
I called and questioned if I could refinance my loan to lower my payments and they checked my credit, had me send documents to prove my income and I got my refinance
Overall experience and responsiveness
So far I have had no problems at all. Fast, courteous and very lovely people from beginning to end on my refinance. PennyMac has been fabulous with everything!!!
The team did a good job
.
Good service
Very simple process. Almost too simple because I always felt we should have been doing more. But Charisse was great at checking on our progress, answering emails, and reassuring us that everything was on track.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,238 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.