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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service with my home purchase!
I spoke with several lenders to refi our home. Most wanted to spend as little time as possible with me and seemed to hope that I understood how a refi worked rather than explain how it worked. I know its a busy time in the refi world, but I could actually feel the stress and rush from a lot of lenders. I did not get that impression at all working with Nancy. My loan seemed as important to her as it did me and I appreciated the passive way she went about her business.
Super easy from start to finish. I had a quote from a friend that seemed high. I spoke with PennyMac and they saved me a ton and put money in my pocket. Best experience ever.
Document uploading to the portal didn't work very well
Timothy King was great with communication and very pleasant to work with. The problem was Penny Mac, not him. It took over 3 months to refinance, which seems very long. Especially since you already held my account and there were no changes at all to our work history, finances, etc.
Loan process and closing date.
I was asked multiple times for the same documents. I would send emails and get zero response. I was told my closing cost would be close to my monthly payments. I I received 5 different closing documents. The original one was 4 times my monthly payment. I was scheduled to close on a Sunday. So that Friday I called at least 10 times and emailed in between those calls, no response. I needed my closing cost to get a check. I was given one number, when the notary showed it, it was of course higher.
Receiving items that I was told I would receive and not having the closing delayed multiple times
Provide better and more accurate details and not have the closing delayed multiple times
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,609 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.