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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Fast and friendly, with great information and answers to questions.
Tyra did a fantastic job with what she was given. She was the only reason we stuck with PennyMac. The underwriting process took way to long and we were ready to walk at one point. It was taking so long we were in talks with Quicken Loans. Tyra gets all the credit for us staying.
Thank you!
Great all around service
Everything went smooth. You did ask for the same documents a couple times, that got frustrating but after talking to you it was resolved
Communication was concise and to the point. No confusing terms or descriptions that made things feel stressful. Anything I did have a question about was answered in a timely manner. It was a pleasure working with Nick.
The Loan process was smooth and closed as said
Lots of issues with projected closing date versus actual closing date. Due to issues in financing and funding, our original closing date of 10/16/2020 as indicated in the notarized and signed closing documents, was pushed to 10/31/30. We almost had to make another payment on our current mortgage in order to avoid a late payment. This issue would not have been found if it was not for me calling our loan officer and asking why hasn’t my current mortgage loan updated to payed off.
Kelsey was a very professional and very courteous advisor. Every time I had a question, I ended up getting a phone call before I could contact her. She was very professional and a credit to PennyMAC.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,611 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.