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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Rachel Harris was great
The communication.
When you are told that you will be communicated with every Friday and you do not have that communication until the next week when I send an email requesting the information. Funds disbursement 2 days later than email stated and still no disbursement or communication. Understand COVID, but under promise and overachieve is much better than over promise and under achieve.
We had to go through the refinance twice it ended up taking 3 months. We were quoted a rate and for some reason the refinance was accidentally closed. The closing cost were then doubled after it was resubmitted. The loan agent said he would fix this but later informed us after a month that his manager wouldn’t allow the fix. When I asked to cancel the refinance it was fixed within a day. I’m happy with the result but the time, constant calling, and pushback required was frustrating.
Everything went well
It would have been nice if someone had called to tell us our loan did not close as stated. It would have been good if the original agreement had been kept. It would have been terrific if they had sent the documents to be signed on time.
Processing the loan in the timeframe described. Communicating updates during the process frequently
Communication was grate, and always got back to me very quickly. It was a very smooth process
Francesca did a great job considering she took over a dumpster fire that was created by Mr tusk from the beginning . My wife and I do not blame her in any fashion for the unpleasant experience we had with this process. We chose PennyMac because I have a family member that has a couple of mortgages with Penny Mac and spoke highly of you. However from our experience I would not recommend anyone to PennyMac.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,611 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.