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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
More communication. I had to reach out to PennyMac for all updates/status. Online uploads were done - PennyMac would say they didn't receive them.
Very professional and efficient staff
Great Service!
Great service for veterans¡
All things considered (such as the influx of refinancing due to the rate environment), the communication was as good as could be expected. This rating is not reflective of the the LONG time my loan spent with underwriting. There were also days and at one time more than a week that I waited for a follow up from Linda, but I attributed this to the aforementioned influx of customers. I REALLY appreciated having two people dedicated to my refinance--my loan officer, Floyd, and loan agent, Linda.
Edna was so wonderful to work with—she made this refinance such a positive experience. Very helpful, she kept in touch the whole time, and was quick to respond to questions.
Peter, Thank you for your help and making this process easier and understandable than I initially expected. Best of luck in your career. Respectfully Benito Huron
Better communication and more timely document requests
The experience was awesome. We did not have to leave our home for anything and Paulette called us weekly with updates and answered our questions. She was very knowledgeable and professional when speaking with her. The time frame given to us in the beginning was the great and they stayed on schedule. The closing was done at the home. The closing agent was very professional and observed the social distancing as well as wearing her mask. She was quick and efficient.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,263 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.