This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication wasn't timely. I had to call and follow up too often. Closing documents were incorrect and had to be changed. That said Gina was a pleasant person and her personality made me not totally lose it.
There was a lot of miscommunications. Documents required that needed not be. The process took forever even though my past loan was with PennyMac. I had a great credit score as well as on time payments always to Penny MAC in the past. I felt like I was put through hoops. Anyway Brandon did his best to make it less frustrating for me. I’m happy it’s over n I’m grateful I qualified for my new rate.
Surprisingly painless refinance process. Rate & cash to close were second to none!
Reid & Barbara were very responsive & helpful! Great experience! Thank you!
A very nice experience!
Thanks so much for making this an easy process!
Easier communication with loan personnel with follow up phone calls after emails were sent
I tried to put money down to offset my big property insurance and it was excepted because they want me to pay the property insurance for the life of the loan
I was asked multiple times for tax documents and title company information. I had to call multiple times and follow-up to make sure the documents had been received and processed. There was confusion concerning how the loan would be closed. I was scheduled to close with a mobile notary and I was also called by my title company to close with them. I never got an answer on which I was supposed to use. These miscues added weeks to the process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,263 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.