PENNYMAC

Charles W. 

on Birdeye

5 years ago

Communication was lackluster at best and downright frustrating most of the time. Requests for financial documents were vague, and when we called for clarification, we received generic answers that didn't clarify what was actually being requested. Phone conversations made us feel like a burden, and our support constantly tried to get off the phone with us as quickly as possible. This was my third mortgage with PennyMac - it's likely my last. 

TIMOTHY H. 

on Birdeye

5 years ago

Exceptional customer service... 

CASSIE C. 

on Birdeye

5 years ago

Everything was perfect! Closing was easy and fast! Thank you for everything. 

GEORGE C. 

on Birdeye

5 years ago

Ms. Gina made everything easy. It was even easier than the last time I refinanced. Ms. Gina is a keeper. She only contacted me when there was need, and never needlessly. Thank you, Ms. Gina Merritt, George 

SHANNON L. 

on Birdeye

5 years ago

. 

Renee S. 

on Birdeye

5 years ago

Nathan was fantastic! He followed up on a question that I had and then sent me weekly updates so that I knew exactly where we were in the loan process. Thanks for making this quick and easy! We are so excited about our new loan and rate. 

JASON C. 

on Birdeye

5 years ago

Nicholas Batten made my VA IRRL Refinancing a breeze. Great employee. I would highly recommend PennyMac. Thank you much. 

J Aughenbaugh I. 

on Birdeye

5 years ago

Nice 

Laurie C. 

on Birdeye

5 years ago

Communication during the process was minimal. Emails went unanswered, the same documents were requested multiple times after they were submitted, and I did not receive any communication about closing documents. The only individual who contacted me about closing was the notary. The process took far longer than I anticipated and was given no indication as to why.