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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There were many proms with the closing documents. It took me many calls to have it fixed. We were asked to supply multiple bank statements, insuring we had the money for closing costs to then having the amount just rolled into our mortgage. Was not happy about that
Emeldo was respectful of our time and understood our needs. He was professional and courteous through our process.
Every one from PennyMac Loan Services did GREAT JOB! Special Thanks to Gary Sahakiam and Raveena Taylor!
The loan processor being very patient on my thousand calls with my thousand questions. Emeldo worked quick to have my concerns addressed. For this I am very pleased with the service provided.
Process worked well w/exception of title company's inability to successfully get their closure CPA to show up. Originally sked for Friday, 16 Oct. Finally showed up on Tuesday 20 Oct. Not Brent's fault as he kept us informed and apologized profusely.
Smooth transaction
Some of the closing information was not provided by Pennymac. I had to get some of the important information from the actual closer in order to be able to close on time. Should have been provided by Pennymac representative.
Could have used a little more patience and a warmer tone with me, sometime when dealing with elderly clients you should try to make them feel that they are important .
The PennyMac team worked effortlessly with me. They communicated with me very well. They kept me informed of where my loan was at during the process. When I emailed, I would get a response or a call within 24 hrs. The uploading of the documents was easy as well.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,612 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.