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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
First, my loan office was terrific. That was a stellar process. Everything beyond that was unacceptable. The communications with my loan representative went unanswered for several days at a time with no recourse. Guidance was not provided when asked, questions went unaddressed, and appointments were not confirmed. There were significant disconnects between the information provded via automated emails and information communicated by representatives.
Refinance process much longer than expected. Loan officer Michael was great. Toni was great as well just needs to respond to emails promptly and stop sending canned emails feels very impersonal. Update document section of website, does not work well. Do not include cash to close on website, changes often and causes confusion/concern. Cash to close changed at the last minute, notary almost missed seeing the new docs. Luckily it turned out to be less than expected. Required extreme patience.
Jason Hord was amazing. He delivered unsurpassed customer service and he made the process fun! I love PennyMac and they are lucky to have Jason on their team.
The refinance process was smooth & simple!! And it took much less time than I thought. Thank you PennyMac for making this a stress-free process!!
My time was important to them big thumbs up to them . I really can’t believe how easy it was for me and the wife to have a way to achieve are dream of putting in a pool . I will go as far to say that are case worker needs a raise she was perfect in telling us of everything going on and she always checking the status for us , damm it she needs a raise 😊
very good experience with pennymac
Lisa-Danielle Lane did a great job. It was the process of the closing documents being incorrect. The last minute document requirements that were already sent prior.
There was a lack of communication between the different people processing the loan. I was asked to submit the same documentation multiple times. It was hard to get in contact with a representative. Overall, it was a very frustrating/stressful experience.
It was a very easy process. They sent me list of documents to upload to their site. I went to the site and the upload was very simple and worked every time. The loan closed a little earlier than they had anticipated but they told me that might happen depending on how fast I uploaded the requested documentation. Then they sent a notary to my house with the paperwork for signature. That person was there right on time. The whole process was very simple.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,980 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.