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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was amazing when I started with Ade Dosunmu my loan originator. She helped me lock in a great rate and is the only reason I actually closed. Loan department was trying to make me pre-pay city tax when I had already paid it and provided proof. They were not including a credit which Ade said I was getting. On the night before closing, a new final loan disclosure was distributed and not sent to me after I had already signed and got a cashiers check from the original.
Xavier Johnson was always timely with updates and always had satisfactory answers for all my questions. Great job!
Everything went smooth. It was a great experience. Easiest closing we have ever done.
Robert exceeded my expectations at every turn. I was impressed when it came to him explaining the process, answering questions, fixing issues and his availability. Great job!
This process was NOT communicated to us. Somehow Jason had the wrong phone number and was using that number only besides the other listed phone numbers. This created a long delay in the process. The notary that came to our house provided me with the numbers Jason gave her. THat is how I found out they had the wrong numbers.
Danyell is a gem! She made the process very easy to deal with. She answered every question we had.
I didnt feel like I was getting the information I asked for. It took 4 emails to get my question answered, which ended up delaying our closing. Received emails stating to call immediately and then no answer at the number given. Had the communication been clear and honest itd be a great experience, but that wasn't the case and ending up being a bit frustrating in the end. Overall ok, not great like the other times im used pennymac.
Once Ashley took over as my processor she and the team did a great job.
It was smooth sailing from the beginning. Tameka was knowledgeable and professional. I spoke with others during the process as they clarified some things and kept the process moving along.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,627 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.