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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was on top of all my documents. PennyMac was not. I had to repost documents multiple times. My closing documents were incorrect and we had to reschedule. For an organization that "prides itself on customer service" this was an not easy experience.
Process was very well explained in detail, no surprises. What I liked the most was close communication every step of the way.
Documents were delayed
I shopped around. I found Better Mortgage to have a much cleaner client portal, clearer directions, and a more user-friendly interface. There's was a much better customer experience. That said, I went with PennyMac, Ultimately because of two factors: 1.) they had the lowest cost/rate. 2.) They were our existing provider. Better has an entire team of people working on one's loan.
PennyMac made my refinance easy as can be. I kept waiting to be asked to provide more documentation and only had to send one document. With other companies I’ve refinanced with in the past it was a cumbersome process that created a ton of stress, that was not my experience with PennyMac.
Everything went smoothly. Great experience.
Overall excellent experience!
I emailed and called pennymac multiple time everyday for over a month , no one called me back or replied to my emails.
The loan case earlier than expected. Communication happened throughout the whole process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,980 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.