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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My loan closer was very thorough with me and made the process very smoothly for me.
Icenia and Everardo responded to communications clearly and effectively. I was kept up to date during the process. Everything went great!
When we had questions or concerns that we called in on the phone about, actual contact with Conrad And Jacob were not easy to get ahold of nor quick with returning calls.
It took roughly 90 days from the time I started the refinance to finally close. My only complaint is how slow the final step of closing was.
Underwriters requested the same documents a number of times. In one case they they requested an update to a document I'd sent before. When I sent it, I inadvertently cut off the address of the rental property at the top, but the account number, which was on a previous document I'd sent for that rental property was clearly visible.
Make clear the document on the private roads. This was the only thing that hurt my opinion in this whole process.
I have several emails that reflect the poor service experience. I reached out to John to clarify and clean up things when Ari did not respond, he was very helpful. This was an unacceptable level of support. We were originally scheduled to close Sep 10th and did not close until Oct 5th. On that day our Mobile Notary was over 2 hours late with no notification and our closing costs were double what we were quoted. I will not recommend pennymac to anybody.
Easy process
1-communications were lacking 2-lack of knowledge on 90 day limitations caused unexpected costs 3-early morning phone calls leaving messages, when I call back spend too much time On hold. 4- We found Amrock to be very professional and knowledgeable
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,177 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.