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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Communication wasn't timely. I had to call and follow up too often. Closing documents were incorrect and had to be changed. That said Gina was a pleasant person and her personality made me not totally lose it.
There was a lot of miscommunications. Documents required that needed not be. The process took forever even though my past loan was with PennyMac. I had a great credit score as well as on time payments always to Penny MAC in the past. I felt like I was put through hoops. Anyway Brandon did his best to make it less frustrating for me. I’m happy it’s over n I’m grateful I qualified for my new rate.
Surprisingly painless refinance process. Rate & cash to close were second to none!
Reid & Barbara were very responsive & helpful! Great experience! Thank you!
A very nice experience!
Thanks so much for making this an easy process!
Easier communication with loan personnel with follow up phone calls after emails were sent
I tried to put money down to offset my big property insurance and it was excepted because they want me to pay the property insurance for the life of the loan
I was asked multiple times for tax documents and title company information. I had to call multiple times and follow-up to make sure the documents had been received and processed. There was confusion concerning how the loan would be closed. I was scheduled to close with a mobile notary and I was also called by my title company to close with them. I never got an answer on which I was supposed to use. These miscues added weeks to the process.
PENNYMAC has a 4.5 star rating with 48,627 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.