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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,627 reviews
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CESAR G.'s profile image
CESAR G. 
on Birdeye

3 years ago

It was easy 

Karl W.'s profile image
Karl W. 
on Birdeye

3 years ago

I realize it is busy because of the rates, but it seemed like PennyMac needs more staff to deal with the demand. 

Louis F.'s profile image
Louis F. 
on Birdeye

3 years ago

Fast and accurate 

JOSEPH S.'s profile image
JOSEPH S. 
on Birdeye

3 years ago

Knowledgeable and professional staff 

Robert Nielsen J.'s profile image
Robert Nielsen J. 
on Birdeye

3 years ago

Jeannette and John Fayad were amazing. It was an absolutely flawless process. 

Leslie G.'s profile image
Leslie G. 
on Birdeye

3 years ago

no 

Yuli L.'s profile image
Yuli L. 
on Birdeye

3 years ago

Christine has been great for keeping me informed and taken care of. It's my first time re-financing my mortgage, and she was there every step of the way to ensure I submitted the right documents and feel confident about the entire transition. I really appreciate everything Christine has done for me, and I am very happy with my experience with PennyMac, thanks to Christine! 

Richard P.'s profile image
Richard P. 
on Birdeye

3 years ago

Carolyn was amazing. What an asset she is to your company. She was knowledgeable, quick to respond to our questions and super pleasant. We felt as is we had made a friend by the time we closed on our new home.  

Ronald E.'s profile image
Ronald E. 
on Birdeye

3 years ago

Working with Katelyn Shea was a pleasure from the first day. Her personality let me know that she cared about my comfort level of understanding every step of the refinance process. She would set dates for our follow-up's and was always on time. Her professional knowledge of the finance world cleared up any question that I had. On the day for our closing Katelyn made sure that everything was in place and things went well. Katelyn Shea made my PennyMac experience truly a pleasure.  

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,627 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.