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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From beginning to end, the refinance process was presented clear cut and performed in an ease of process manner for me. I was kept up to date with regular email communications. And Molly was very helpful and patient throughout it all.
BY FAR THE MOST SIMPLE PROCESS TO REFINANCE OR PURCHASE A HOME I'VE EVER EXPERIENCED. WOULD RECOMMEND TO ANYONE CONSIDERING EITHER. RATES WERE ALSO VERY GOOD COMPARED TO OTHERS I LOOKED AT.
other than issues with terms changing from what was discussed, eventually everything was resolved and ended well.
Jenny German was a dream to work with. Anytime I had a question she quickly responded, and even though we are in different coasts of the US I never had to wait long for a response.
The closing processing was difficult. We had an appointment to sign the closing documents on 9/16/20, but the notary failed to show up or call to inform us what happened. After a day the MAC team called to say there was a delay but could not tell us exactly what the issue was. After a week the issue was resolved so we scheduled to sign the closing documents on 9/23/20 at 11am & 4pm and both notaries notary failed to show up. We ended up signing at 9pm. No one informed us of what was happening.
The staff were pleasant, fun and super responsive.
It took me 3 months just to get a loan officer on the phone, I understand it has been a busy time however when I called Loan Depot and Quicken Loans i got someone the first call. I waited out the 3 months I though it would be easier to re-finance my loan with the company who already held my mortgage. If you didnt hold my mortgage I would have went elsewhere. The the loan officer Jeff was wonderful and answered my questions quickly through a call or email. Erica never responded to my emails
Had numerous requests that made no sense Some of the requests were from underwriting However, they made requests in regards to our Second loan. There is no need for me to provide A previous closing statement for the second loan A recent monthly loc statement was already provided Revived a second call yesterday to verify my Employment. My employment was already verified And the loan closed. Can’t ever speak to a live person Because of higher than normal call volume messages
Nicole was awesome to work with. She went way above to make the process painless and easy. Thank you Nicole and PennyMac. I’m a customer for life.. Steve
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,184 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.