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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Glenn did a good job in trying to communicate and get the loan funded. Seems to be some issue with funding team that kept the loan from funding 3 weeks after closing documents were signed. Never experienced such delay with mortgage closing. Had to follow-up multiple times before the loan was funded.
Completing our loan online was a new experience for us. Communication was clear. If we had a question it was answered in a timely manner. It was not complicated for us and everything went smoothly.
Mrs. Kami Weber, the lady who was helping me went above and beyond to help me. However, when I had to speak to her supervisor Cheeketa, who failed to call me back on numerous occasions. It took three attempts to sign the needed documents to refinance. The refinancing process took almost 8 to 9 months to complete. In addition, PennyMac has received and cashed a $4,500 check, which has not been credited to my account nor accounted for. I have yet to hear back from PennyMac for the missing check
Super friendly, super easy to deal with, easy process. Done in an extremely fast process from start to end. Always helpful, always available to get ahold of. Would highly recommend.
Great
I tend to stress out all the details. I felt bad because I had a gazillion questions every step of the way, but Caesar was awesome and very patient. Very prompt to return calls and made sure I was comfortable with his answers.
Great job Katyln!
The speed of the loan was very good.
Feedback, updates, clear and concise information communicated throughout the process were lacking.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,655 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.