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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I would say better customer care, it wasn’t until a manager responded to an email that my loan started to move again after no response from my agent for almost two weeks.
what I negotiated with the first PennyMac mortgage broker and what I got on closing it's TWO DIFFERENT THINGS
Responses were a little slow. Multiple requests to get documents were needed. The pandemic probably did not help at all. The time line was way longer than expected at the beginning of the process.
Quick and to the point.
How long it took from start to finish. Your contact team were friendly and responsive.
Though Raveena did an amazing job communicating what she could. I believe the time line for the closing was not upfront. I asked repeated prior and during when expected to close and it took the underwriter 3 more months than anticipated. I understand covid had some effect to it but better communication on timeline or queue would be better than simply hearing 'no news' each week. It delayed some traveling plans since I wanted to be available when closing documents needed to be signed...
The process was easy and Penny Mac did a great job on the rates and closing costs. Thanks
Staff was helpful in the loan process and provided informative updates.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,184 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.