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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything went smooth from start to finish, even during these hard times. Overall a great experience!
I was sent an email that I needed to upload documents and I would that day and send an email because the ports was not easy to use with your phone. I never received a call or email back in regards to my email. Then the following week I would get a call that they needed documents. I had already submitted them. I was supposed to get a call weekly to tell me the progress, that didn’t happen. This also happened with closing documents online.
Quick and painless process.
Well I guess with the situation the way it is now with the Corona Virus. It’s caused a lot of things not to go so smooth when trying to take care of business. I prefer to do business face to face. But it is what it is!
Nichole was kind and understand through the whole process. She was able to accommodate to meet our needs (especially with the closing date). It was a pleasure to work with her!
The loan refi app process was very disappointing. Denied because the appraisal was never submitted but done/paid for. Assigned a new agent, Raveena, who promised to communicate at least weekly but failed to do so. After over 65 days of waiting, emailing and calling, the loan was approved by email. Paperwork sent late to CPO, so more waiting. Closing date was set and didn't occur because agent didn't show!Got a call back a week later trying to justify the title co! Finally closed week later.
Called to see what the fuss was with these “record low” interest rates and wether it would be beneficial to refinance. Received an amazing deal cutting the total amount of my loan in half with new interest and a better shorter term. 5/5 would recommend
Great experience with Icenia! She was extremely helpful and informative in all aspects of our refi. Highly recommend PennyMac!
Communications were great. Carmaletta was great. The only thing that was requested that I haven’t got an answer on was Whether or not I got a copy of the title search.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,661 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.