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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Delays due to credit review...I already had a loan with you and it should not have taken 6 weeks to get through the review with a 800+ credit score.
Easy process
The issues were mostly caused by Covid -19. Questions and replies were delayed because of the fact that it had to go through several steps to get to the correct person and then for them to reply back. Because of these delays documents weren't sent to the person needing them and they were requesting them again when already sent. This caused the loan not to process when we were told and had to pay 2 more loan payments that they advised we wouldn't have to in the beginning.
Rob was great. Other people who joined in during the process, another Rob or Robert and James I believe, were requesting a document several times after I had already submitted following the request from Rob. I called both people back immediately and left voicemails stating that i had already provided the information and that i was now anxious over the repeat requests and worried my application was compromised. Neither returned my call leaving me uneasy about the process.
Best rates hands down! Also, great customer service that was with you to guide you through each step of the process.
I found it difficult to reach anyone by telephone when I had questions. I left voice mail messages multiple times, but did not receive responses to most of them and received no responses to questions I emailed. We actually considered going with a different lender because we were not receiving follow up to our calls.
A very pleasant company to work with during a time of lots of stress. Great service and friendly staff. Recommend for anyone looking to buy a house.
Just great service , no issues everything was very clear and easy to follow GREAT JOB EVERY ONE
Blen Alemu was very knowledgeable, really caring and responsive. The whole process was easy, painless and much quicker than expected. I am a happy customer.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,184 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.