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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There were several times that I was asked for documents that have already been uploaded to the portal. I was also asked for my pay stub several times, but had explained via email and over the phone that I only get paid/receive a pay stub once and month. I gave the specific date that my pay stub would be available and uploaded a copy of my pay stub on that date. I sent an email saying that I had uploaded needed pay stub. A week later I received a call asking about the pay stub.
My experience was excellent and the customer service was even better.
The process was relatively simple and uncomplicated. The notary was very professional. Easy!
It was great job with pennymac loan officer manager and assistant manager.thak you both of you.
It took over two months from start to finish. I did understand that because of the COVID and volume of refinancing going on but it was a little disappointing.
Easy to sign documents electronically and to schedule a signing with notary.
Paulette Wiley was exceptional!
I was left out of the loop for most of the process, I couldn’t get ahold of anyone and no one would call me back. Sandra Benavidez was the worst employee I’ve had the experience of working with. No one could get on the same page and convey information to each other. Even when she said she would CALL my realtor instead of email her she still didn’t do it. Sandra told me her boss would be giving me a call and I never received said call from the boss. Need more room to explain bad experience!
My loan agents Ruben Ruano and Sandra Benavidez were amazing. I could not ask for better service or advice in the mortgaging process. They both were very patient and accommodating. They both made this experience a happy memory for me.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,511 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.