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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This is the third time I work with PennyMac on a mortgage. The team was professional as always, but the process was bumpy. Covid has affected the performance. However, I will work with the MAC Team in the future.
From start to finish the process was great.
Clear and accurate communication . Quick response time . Felt fully supported .
Overall, we ended up with refinancing significantly lower than our original interest rate, so in that respect I'm extremely happy with the outcome and the fact that the paperwork process was easy. Only downside is it took some leg work getting to the rate we are currently at and had to receive a competing offer with another agency to get our current rate.
No
This was quick, easy, and as good an experience as I can imagine for refinancing my home
Xavier was very helpful
My closing was missed multiple times due failure of penny mac staff to follow up or review their work and poor communication. Start to finish, end of March to August. The processing of my loan application and loan documents basically only occurred due to repetitive prompting on my part of my loan team. 90% of communication occurred with my initiative, and I went multiple week without updates or request by my team.
It took much longer than expected from start to finish and I was asked for the same documents over and over (I’m assuming because of the delay). We had to follow up multiple times because there were gaps in communication and us not knowing what the updates were.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,300 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.