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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was quick, clear cut, except for the numbers keeps oj changing, but last computation is still okay. Agents are all all out to answer your questions.
It would be nice to see the typical length of each step, as well as what’s happening on PennyMac’s side, with the timeline status emails. There was an ENORMOUS disconnect between PennyMac, the national company they partner with for local notaries, and the independent contractor notaries. From scheduling, to expectations, to communication, to organization, it was an obnoxious game of telephone that no one knew the original/correct starting message.
I was sold on the idea that even though during the pandemic as long as i am on top of providing documents i could take 2-3 weeks to refinance. I am now writing this review over 80 days later, and we still aren't 100% finalized. During this process multiple employees had trouble explaining certain items and or seemed unable to explain certain calculations. Also during multiple occasions different employees would state complete opposite responses to some of my questions.
From our first contact with Emerson through our closing with Sandra—we were delighted with the friendly, warm and very efficient help we received! It was a pleasure going through the entire process and was the least stressful event of our whole move! They should be commended for the excellent job they did. They are both assets to your company and we really appreciate all they did for us! Great job! Many thanks!!!
Sandra and Trisha were trying their best and were super sweet, But received no assistance from the other PMAC underwriters. I feel bad for being ugly, please provide them more assistance in the future.
We had a great experience with our agent, she communicated with us throughout the whole process even though we had not called, very well handled! Thanks again!
Everything was great.
This is our 2nd refinance with Penny Mac. Our original mortgage was with them so refinancing with them was very simple, streamlined and quick from start to finish. Everyone I dealt with was very courteous, knowledgeable and answered all of my many questions. I look forward to a long relationship with Penny Mac.
Great job!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,817 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.