PENNYMAC

DANIEL G. 

on Birdeye

5 years ago

because of 19 ,, things were screwed up . people working from home , getting bad info from the team . I do understand the problems ,,, I got the $$$ so things are good . NOT A NORMAL TIME , If I was going to grade it . about an 85 . Normal would have been better . Thanks Dan 

Larry P. 

on Birdeye

5 years ago

Good communication easy completion of the process. 

David C. 

on Birdeye

5 years ago

5 star. Great service from start to end. Customer follow up is on point & timely. 

Robert L. 

on Birdeye

5 years ago

The cost was way above other lenders and I had no warning that I had to pay so much out of pocket at the end of the loan. 

Matthew L. 

on Birdeye

5 years ago

I had great communication through the whole process. Thank you. 

RAYMOND VAN P. 

on Birdeye

5 years ago

Excellent experience with PennyMac! Great staff no issues throughout the entire process! 

CARL Gruenewald I. 

on Birdeye

5 years ago

Great experience 

Rachel M. 

on Birdeye

5 years ago

The communication was very sparse. When I first started the process, Brandon was great. He was helpful & contacted us weekly. He would answer my questions within a day, if not only hours. If when the application was moved onto the next person, he was able to help me out. We would go weeks w/o hearing any kind of update. We sent our appraisal over to the specialist and heard nothing back. There is more, but I’m out out of characters. 

Amy K. 

on Birdeye

5 years ago

I got multiple emails asking for proof of my employment after that was already provided to myclosingteam by both my HR and my supervisor. It turned out, the closing agent didn't have access to emails they sent to myclosingteam because he was working from home. This happened just days before my closing date. That's unacceptable. They should have used the info I already provided weeks prior to confirm my employment and everyone responsible should be able to read emails sent to the team.