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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The experience with PennyMac was quick and easy. I loved that we did it all over the phone . After an initial two hour exchange of info and questions, I was told the process would take about 6 weeks. During that 6 week period, they kept me informed via email with progress. I was asked for one document to be added and uploaded during this time- which was easy to . Then once the loan was approved, they called me to schedule a closing and for the notary to come to my home home. That was it!
Due to your commitment to privacy, and using the private server for communications. It required a use of a home computer which became cumbersome, when I was at work and needing to respond quickly and couldn’t. Also the User Portal is not the most user friendly. Our first application was Denied due to incomplete Credit Application, but all communications up to that point we were told we had everything up to date. We were at a loss for words.
Great help and support through out the journey. Brent is very knowledgeable and was able to respond and resolve all my queries.
Very easy to get in contact with! All questions answered in a timely manner.
Easy process, fast, and convenient .
The whole experience. from start to finish.
Great rate, pleasant experience. Worked with us throughout to ensure smooth closing. Highly recommend.
It started great for the 1st two weeks and then the communication went "missing in action". As a current customer I felt neglected in the middle of this refinancing. It was difficult to find a live voice and I was being told I needed to submit trivial pieces of information or confirm something I already submited. In the last week the communication improved drastically and I felt valued again with quick returned phone calls.
Great experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,065 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.