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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
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Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was quick and easy. The nest part is only asking for documents once instead of every week what the first company I was refinancing had done. All my questions were answered and they also took the time to explain the things I didn't understand. Overall great and painless.
Communication was very up and down throughout the process. Then as the closing got closer communication picked up. However, the week of my closing as I was trying to make sure everything was good because of a small window of time I had, I was told everything was good to go but it wasn’t. The last hour before closing they realize my appraisal had expired 2 weeks which caused extreme stress and anguish. Thanks to Craig Wood for fixing it when my Mac Team let me down.
More communication, there was confusion with the numbers several times over the escrow account.
My closing was scheduled and rescheduled 3 times. Each time, I was ready and willing to close, but no one showed up to conduct closing (or the notary showed up several hours late), and I was never given satisfactory explanations as to why closing did not occur or why the notary showed up hours late. A notary showed up on 2 of the scheduled closings and the closing disclosure presented both times was different from the disclosure I was given 24-48 hours before the applicable closing.
Nothing additional
Easy process, stress free.
I had to submit the same documents twice and did not receive immediate responses to my inquiries. Also, I had to call to ask about the status of my closing. It wasn't explained to me in advance. I also feel the explanations I got were not enough.
I was kept informed about my loan process and never had to worry about anything. The closing was a great experience with no problems. All our questions were answered.
Great service and closing was convienant.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,783 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.