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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We were refinancing. My husband had gotten the information from an insurance company that would lower our premium. We were told by Pennymac (Doug) that someone would call us to get the information. No one ever called. My husband called Pennymac. I called and emailed Pennymac. I understand people are working from home due to the coronavirus but no one contacted us to change the insurance policy. Now we have closed escrow and stuck with the same insurance company. Other than that everything ok
It was so hard to get a hold of Mr. Winkler, or Mr. Jerod. They did not follow up on their calls as promised. On closing day the documents were no ready as scheduled. We had to reschedule the closing for another time and I was not able to get any assistance from the Loan Processing department. Every direct number that I was provided with went straight to voice mail. Over all my experience was not the best.
Drew was very responsive and worked hard to keep things moving. Although we hit a few snags, they were fixed expeditiously. Overall, a great experience. Thank you M.A.C. Team!
Michael Peterson and the Penny Mac team handled the loan process extremely poorly. I worked in the property management unit of Los Angeles County for the PA’s office and if I had handled clients like this I would have been written up and possibly demoted. My real estate agent and insurance agent happen to be very close friends and they sent inquiries to Michael and his team numerous times with no response. After our business was secured and the sale was made the Penny Mac team was disappointing.
It was a very smooth process from start to finish. Everyone was very helpful!
Very good experience
Drew took his time and explain the entire process to me up front as the process proceeded he kept in touch everything went quite well I was very pleased with his professionalism
Loan was finalized 3 wks earlier than expected.
The whole process was efficient and clear. I was not inundated with calls and emails. They were quick to answer any of my questions. The notary they sent was on time and great to work with. Everything went as expected and on time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,791 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.