This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Unfortunately the problems may have been to the Covid19 situation.
No
When we first started the process the person we were originally talking with quotes us a rate. Then, that person was never able to be reached again. Of course that is not the rate we got in the end when we had to talk to someone else. Then, the person that came to our house for us to sign all the documents was aver an hour late and rude. He forgot to have us sign one paper and had to come back again the next day. Again, he was late!!
George went above and beyond to make our experience wonderful. That’s to George....we will be PannnyMac customers for life.
5 stars. The team was very professional and explained every step of the process. All of my questions were answered prior to signing. Thank you for making this an easy process.
Whole process was smooth. Communication was great. My loan closed very quickly with no hassle.
Everything was done online and notary drove out to my home for signing so it was very convenient.
The process to refinance our existing mortgage with Penny Mac was seamless and efficient. Every question was answered quickly and thoroughly. Even when closing was pushed back a week due to last minute cancellation of the notary, our late evening call was answered and our closing was rescheduled in a very timely manner. We had a great team to work with getting our mortgage refinanced ! Highly impressed with Penny Mac's process on refinancing ! And would do it all over again !
There were hiccups along the way. There's 1 thing not absolutely clear, but that's not directly a matter of the refinancing. Denny was usually very quick to reply. He got our questions answered as well as possible from his end. When the paperwork was initially not correct (as discovered only after the notary got here) he got it fixed. Someone else at PennyMac said it was fine, but he knew better and took the right action. The ratings on this survey did not work when clicked. I rate 4 stars.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,792 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.