PENNYMAC

Maria C. 

on Birdeye

5 years ago

Thank you 

Angela J. 

on Birdeye

5 years ago

The loan process with PennyMac itself was easy. However, there were some miscommunication with the closing, which was handled by someone other than PennyMac. I told my loan officer that my ex husband would be there to sign the quit claim deed and associated documents, but got a call from the title company 20 mins before my scheduled closing asking for his information. As a result, the closing was delayed by over an hour and a half. 

Lindsey B. 

on Birdeye

5 years ago

They gave me a better refinance rate and there were no major hiccups in the process. So, I am a satisfied customer. 

BRIAN G. 

on Birdeye

5 years ago

Max, was a complete pleasure to work with, we kind of wish we had a more direct line to speak with Max only, but everyone was a pleasure. And we understand why the automated answering service is in place. Thanks Max for all your help, during these challenging times. Thank you Pennymac team! 

AMANDA C. 

on Birdeye

5 years ago

Closing process was easy and most of all very helpful by our closing agent Kami Weber. She was excellent throughout the entire process. 

Eugene Wilkerson I. 

on Birdeye

5 years ago

Greg was fantastic throughout the refinance process. He went above and beyond to work with us in very difficult circumstances and was always available to answer our questions. 

BRENDA G. 

on Birdeye

5 years ago

Brent was a great help from start to end. He was consistent with his follow-up's, time frames and expectations. He answered all of my questions no matter how redundant and consistently showed us he was doing all he could to help us get to the finish line. 

GARY S. 

on Birdeye

5 years ago

Still waiting on a phone call from Sr. management to explain my concerns and how dissatisfied I was with the process. This is my 2nd and last request. 

Morgan S. 

on Birdeye

5 years ago

Employees were accommodating